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Privacy Policy

1. Introduction

John Lionel Hair Design (“we”, “us”, “our”) is a unisex hair salon based at 4 Queen Street, Peterborough (PE1 1PA), offering hairdressing, barbering, colouring, eyelash & mesotherapy, and wedding hair services. We respect your privacy and comply fully with UK GDPR when you visit our website, make a booking, or engage our services.

2. Data Controller & Contact Details

John Lionel Hair Design
4 Queen Street, Peterborough, PE1 1PA
 01733 348 870 ·  info@johnlionelhairdesign.com
Established over 20 years ago, we deliver professional, personal hair services in a relaxed atmosphere.

3. Personal Data We Collect

  • Booking/enquiry forms: name, email, phone, service requested, optional images

  • Communications: information shared via phone, email, or in-salon

  • Website analytics: anonymised IP, browser/device, pages viewed, session duration—using only essential and performance cookies; no advertising or profiling cookies are used

4. How We Use Your Data

  • Provide and fulfil hairdressing services (cuts, colour, styling, wedding hair, barbering, eyelash treatments)

  • Send confirmations, reminders, invoices, and follow-up messages

  • Enhance our website through anonymised analytics

  • Maintain records for VAT, insurance, and legal compliance

5. Legal Basis for Processing

  • Contractual necessity: to deliver the services you request

  • Legitimate interests: to operate and improve our salon and website

  • Consent: for optional marketing or follow-up communications

  • Legal obligation: to retain necessary financial and audit records

6. Data Sharing

We do not sell or rent your data. We share it only with:

  • Service providers (hosting, email, analytics) under GDPR-compliant agreements

  • Regulatory bodies or insurers, only if legally required

7. Cookies & Tracking

  • Essential cookies: for site functionality and booking forms

  • Performance cookies: anonymised analytics only (e.g., Google Analytics)
    We do not use advertising, profiling, or third-party tracking cookies

8. Data Retention

  • Booking and enquiry records: kept for up to 7 years

  • Analytics logs: anonymised session data deleted after 24 months, aggregated data retained for site improvement

9. Your Rights

Under UK GDPR, you may:

  • Access, correct, erase, restrict, or export your data

  • Withdraw consent or object to processing

  • Lodge a complaint with the ICO
    Contact us via the details above to exercise your rights

10. Security

We protect your data using SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is infallible, we follow industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our website implies acceptance of the current version, as reflected in the Effective Date above.

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